Refund Policy

Effective Date: August 19, 2026
Last Updated: August 19, 2026

Returns & Eligibility

We accept returns within 14 days of delivery. To be eligible for a return, watches, components, and accessories must be unworn, unused, unmodified, and returned in their original condition and packaging. Items showing signs of wear, installation, modification, damage, or alteration may not be eligible for a refund.

 

Starting a Return

You must contact us within 14 days of delivery to request a return. To start the process, please use our Contact Page and include your order number and reason for the return.

Once your return is approved, we will provide instructions on where and how to send your item. Returns sent without prior approval may not be accepted.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 72 hours of delivery through our Contact Page.

Please include your order number, a description of the issue, and photos when applicable. We may request additional information to evaluate the issue and determine the appropriate resolution.

Please do not attempt to install, modify, open, disassemble, repair, or otherwise alter an item you believe to be defective before contacting us. Doing so may void the applicable warranty and make the item ineligible for return, replacement, or refund.

 

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, incorrect, or we made an error with the order.

Original shipping charges, including international shipping charges, are non-refundable.

We recommend using a trackable and insured shipping service when returning an item. Bexford is not responsible for return packages that are lost or damaged in transit.

 

Watches & Made-to-Order Builds

Made-to-order and custom watch builds are final sale unless the watch arrives defective or there is an issue with the build.

Any watch being returned must be unworn and unmodified. Watches that have been opened, disassembled, altered, or modified after delivery are not eligible for return.

 

Movements & Watch Components

Movements and other watch components must be returned unused, uninstalled, and unmodified.

Components showing signs of installation, disassembly, modification, improper handling, or damage caused during installation are not eligible for return.

If you receive a movement or component that appears defective or damaged, you must notify us within 72 hours of delivery and before attempting installation, modification, or repair.

Returned movements and components may be inspected and verified before a refund is approved. If an item is determined to have been damaged through installation, modification, misuse, or improper handling, the refund may be denied.

 

Refunds

Once we receive your return, we will inspect the item to confirm that it meets our return requirements. If approved, the refund will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is the result of a defective or incorrect item or an error on our part.

After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

 

International Returns

International customers are responsible for return shipping costs and any applicable duties, taxes, customs charges, or other fees associated with returning an order.

Original international shipping charges, duties, taxes, customs fees, and other import-related charges are non-refundable.

 

Questions

If you have questions about a return or are unsure whether an item is eligible, please contact us before sending anything back.