Shipping Policy
Effective Date: August 19, 2026
Last Updated: August 19, 2026
Thank you for shopping with Bexford Watches. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Orders placed on weekends or holidays may begin processing on the next business day.
During product launches, promotions, holidays, or periods of high order volume, processing may take longer than usual.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
2. Shipping Rates
Shipping rates, when applicable, are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, selected shipping method, order value, and other applicable factors.
Any shipping promotions or free-shipping offers are subject to the terms displayed at the time of purchase.
3. Estimated Delivery Times
Estimated delivery times are provided during checkout or after your order has shipped.
Delivery estimates begin after an order has been processed and transferred to the shipping carrier.
Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs processing, high shipping volumes, or other circumstances outside the reasonable control of Bexford Watches.
4. Tracking Your Order
When tracking is available, you will receive tracking information by email after your order ships.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing an order, contact us as soon as possible at hello@bexrodwatches.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Bexford Watches is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
6. Lost or Missing Packages
If your tracking information shows that your package has not arrived within the expected delivery period, please contact us at hello@bexrodwatches.com.
We may ask you to confirm your shipping information and work with the applicable carrier to investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, we recommend checking around the delivery location, with household members or neighbors, and with the shipping carrier before contacting us.
We will make reasonable efforts to assist with lost or missing shipment claims.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us evaluate the issue, we may request:
- Your order number
- Photographs of the damaged product
- Photographs of the shipping packaging
- A description of the damage
Please keep the product and original packaging until your claim has been reviewed.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution in accordance with our applicable policies.
8. International Shipping
International shipping availability may vary by destination and will be displayed during checkout where available.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to Bexford Watches.
Customs processing may also cause additional delivery delays.
9. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions.
We reserve the right to cancel an order if we are unable to legally or reasonably ship the order to the destination provided. If an order is canceled for this reason after payment has been collected, the applicable amount will be refunded.
10. Returned-to-Sender Packages
Packages may be returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related circumstances.
If an order is returned to us, please contact us to discuss available options.
Additional shipping charges may apply if the customer requests that an order be shipped again due to an incorrect or incomplete address originally provided by the customer.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at hello@bexrodwatches.com.
We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or shipped.
Once an order has shipped, it may need to be handled through our Return and Refund Policy.
12. Contact Us
If you have questions regarding shipping or an existing order, please contact us:
Bexford Watches
Email: hello@bexrodwatches.com
Website: bexofrdwatches.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.